Privacy Policy

Dr. Meenu Handa, IVF & Fertility Specialist (“Dr. Meenu Handa”, “we”, “us”, or “our”), is committed to safeguarding the privacy of visitors to this website and of patients who use our fertility and reproductive-medicine services. This Privacy Policy explains how we collect, use, share, and protect your personal data when we act as the controller (data fiduciary) of that data.

Because we provide fertility and IVF care, we process some particularly sensitive information, including health and reproductive data. We treat this information with the additional care the law requires, and this Policy explains how.

This Policy is provided in line with India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”).

Who We Are

Dr. Meenu Handa is an IVF and fertility specialist practising at Motherhood Fertility & IVF Center, Gurugram. We provide fertility consultations and treatment, including IVF, ICSI, IUI, and the management of conditions such as PCOS, low AMH, male infertility, endometriosis, and recurrent IVF failure, along with related diagnostics and follow-up care.

What Personal Data We Collect

We may collect, store, and use the following kinds of information and personal data (“Collected Information”):

Information about your visits to and use of our website

We collect technical data about your device and your visits, including your IP address, approximate geographical location, browser type, referral source, the pages you view, and the length of your visit.

Information about your enquiries and treatment

When you contact us or book a consultation or treatment, we may collect:

• First and last name, and title
• Contact information (email, phone, WhatsApp, or messaging-app handle)
• Country and city of residence
• Date of birth and age
• Details of the treatment or procedure you are interested in
• Communication records (emails, messages, and call recordings where applicable)
• Appointment and consultation details
• Payment-related information needed to process your booking

Information you provide when registering or subscribing

For callback requests, enquiry forms, or newsletter subscription, we collect your first and last name, email address, and phone number.

Health and medical information (sensitive personal data)

To assess your case and provide appropriate fertility care, we may collect your medical and reproductive history, hormone and other test results (such as AMH and related investigations), semen analysis reports, ultrasound and imaging reports, photographs of the relevant area where clinically necessary, medication details, records of previous fertility treatment, and other medical report documents.

This health information is shared only with the clinical team, diagnostic and laboratory partners, and the treating facility directly involved in your care, for the sole purpose of understanding your case and providing the treatment you have asked for. It is never shared with any advertising platform or with any party not involved in delivering your care. Under the SPDI Rules, health data is treated as sensitive personal data and is processed only with your consent, or where another lawful basis specifically permitting health-data processing applies (such as the establishment, exercise, or defence of a legal claim).

Cookies and Other Tracking Technologies

We use cookies on this website. A cookie is a small text file sent by a web server to your browser and stored there; it is sent back to the server each time your browser requests a page, which lets the server recognise your browser. Information obtained from cookies forms part of the Collected Information. Our service providers may also place cookies.

Most browsers let you refuse cookies through their settings. Blocking cookies may, however, reduce the usability of many websites, including this one. We may also use third-party providers to operate this site and to help us monitor and analyse how visitors interact with it, including through their own cookies.

Why We Use Collected Information

We use Collected Information, including personal data, to:

• Contact you by email, phone, messaging apps, and other channels in response to your enquiry;
• Assess your case and arrange your consultation, treatment, and follow-up care;
• Administer and improve the usability of our website;
• Improve your browsing experience by adapting content to make it more relevant;
• Send you service and marketing communications where you have consented (you can opt out at any time — see below);
• Provide aggregated, anonymised statistical information that does not identify any individual;
• Track which enquiries have been responded to, while restricting who can view the content of those responses;
• Comply with our legal and regulatory obligations.

If you choose to opt out of marketing communications — by emailing us or clicking the “unsubscribe” link at the bottom of our emails — we will stop using newly collected data about you for marketing from that point on. We may still contact you about your active consultation, treatment, or booking.

Lawful Grounds for Processing

Depending on the purpose, we rely on one or more of the following lawful bases:

• Consent— for processing your health (sensitive) data and for marketing communications;
• Performance of a service / steps before a service— to assess your enquiry, arrange your consultation, and coordinate your treatment;
• Legitimate uses— to understand how visitors use our website and to improve and promote our services, where this is not overridden by your rights;
• Legal obligation— where we must process data to comply with applicable law.

Where we rely on consent, you may withdraw it at any time; this does not affect the lawfulness of processing carried out before withdrawal.

Sharing Collected Information

We may share Collected Information:

• With the clinical team, embryology and laboratory partners, diagnostic providers, and the treating facility — but only the information necessary to assess and deliver your treatment, and only with your knowledge;
• With service providers (third-party processors) who help us operate, such as website and database hosting, CRM systems, email and communication tools, and call-handling infrastructure — bound by confidentiality and permitted to use your data only to perform their contracted services;
• To the extent we are required to do so by law;
• In connection with actual or prospective legal proceedings, or to establish, exercise, or defend our legal rights;
• In response to lawful requests by public authorities, including to meet national security or law-enforcement requirements.

We do not sell your personal data, and we do not share your health data with advertisers.

Where Your Data Is Processed

We are based in India, and your data is processed and stored in India. If you contact us from outside India, submitting your data to us involves transferring it to India for the purpose of providing your care. Our processors are bound by confidentiality agreements and may access your data only to the extent necessary to perform their services.

Security of Collected Information

We take reasonable technical and organisational precautions, in line with the SPDI Rules, to prevent the loss, misuse, or alteration of your personal data, and we store it on secure servers. Please note that transmission of data over the internet is never completely secure, and we cannot guarantee the security of data sent to us over the internet. You are responsible for keeping any access credentials confidential; we will never ask you for your password.

Retention of Your Personal Data

We retain your personal data for as long as necessary to provide our services, to maintain a record of your treatment journey, and to comply with any legal, accounting, or regulatory obligations. We retain medical records for the period required by applicable healthcare and record-keeping rules. After that, we will delete or anonymise it. You may request that we erase your data, subject to any legal retention requirements.

Your Rights

Under the DPDP Act and applicable law, you have the right to:

• Obtain confirmation of whether your personal data is being processed, and a summary of the data and processing activities;
• Request correction, completion, or updating of inaccurate or incomplete data;
• Request erasure of your data in certain circumstances;
• Seek grievance redressal in respect of any act or omission regarding your data;
• Nominate another individual to exercise your rights in the event of your death or incapacity;
• Withdraw consent at any time where processing is based on consent, without affecting earlier lawful processing.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on a request. We also rely on you to keep your contact and treatment information accurate and up to date.

Grievance Redressal

If you have a concern about how your data has been handled, please contact our Grievance Officer:

We will acknowledge and respond to your request within the timelines required by law. If your concern remains unresolved, you have the right to lodge a complaint with the Data Protection Board of India. We would, however, appreciate the chance to address your concerns first, so please consider contacting us before approaching the Board.

Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy policies or practices of third-party websites, including any collection or use of your personal data by them.

Changes to This Policy

We may update this Privacy Policy from time to time by posting a new version on our website. We encourage you to review this page occasionally to stay informed of any changes. Where changes are significant, we will take reasonable steps to notify you.

Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your data-protection rights, please contact us:

• Dr. Meenu Handa — IVF & Fertility Specialist
• Motherhood Fertility & IVF Center, Plot No. H-55, Block B, Sector 57, Gurugram, Haryana 122011
• Phone: +91 87963 37470